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TMUS · T-Mobile US, Inc. · Tenji

Telecom Services

TMUS

T-Mobile US, Inc.

Date

Apr 12

News

Annoyance Tax Creates Hidden Demand for Outsourced Customer Resolution

Companies hemorrhaging $165B on poor customer experience will shift spending to outsourced CX vendors and AI-powered resolution platforms, creating a durable growth tailwind.

Good for ↑CRMNOW

Bad for ↓

TMUS

CMCSA

The New York Times·Apr 12

Industrials